{"id":6701,"date":"2025-04-24T08:51:01","date_gmt":"2025-04-24T07:51:01","guid":{"rendered":"https:\/\/elavie.it\/faq\/"},"modified":"2026-01-05T20:09:57","modified_gmt":"2026-01-05T19:09:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/elavie.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Contact Us<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tIf you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

\n\nPlease allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\r\n \r\n Chat with us <\/a>\r\n <\/div>\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Information<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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What are the delivery times?<\/span> \t\t\r\n\r\n\t\t\t\t\t\t\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/span><\/div>

Shipping is carried out within 3-5 business days.
All products ordered by you are made to order and customized.<\/p><\/div><\/div>

What payment options are available?<\/span> \t\t\r\n\r\n\t\t\t\t\t\t\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/span><\/div>

-PayPal
- Credit\/Debit Cards: Discover, Mastercard, Visa<\/p><\/div><\/div>

How can I return a product I purchased? And how can I get a refund?<\/span> \t\t\r\n\r\n\t\t\t\t\t\t\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/span><\/div>

You have 15 days to file a claim.
Claims regarding defective products or shipping service issues can be submitted via email to shop@elavie.it<\/a>

Any type of return is the customer\u2019s responsibility.
Refunds, if applicable, will be issued within 10 business days from the date the package is delivered to our facility.
Used products cannot be returned.<\/p><\/div><\/div>

Privacy?<\/span> \t\t\r\n\r\n\t\t\t\t\t\t\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/i><\/span>\r\n\r\n\t\t\t\t<\/span><\/div>

Elavie processes customers\u2019 personal data in compliance with Legislative Decree 196\/2003.
The data subject may also request the deletion, modification, anonymization, or blocking of the processed data.<\/p><\/div><\/div>\r\n\r\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Contact Us If you have an issue or question that requires immediate assistance, you can […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-6701","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/pages\/6701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/comments?post=6701"}],"version-history":[{"count":4,"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/pages\/6701\/revisions"}],"predecessor-version":[{"id":8697,"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/pages\/6701\/revisions\/8697"}],"wp:attachment":[{"href":"https:\/\/elavie.it\/en\/wp-json\/wp\/v2\/media?parent=6701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}