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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
General Information
What are the delivery times?
Shipping is carried out within 3-5 business days.
All products ordered by you are made to order and customized.
What payment options are available?
-PayPal
- Credit/Debit Cards: Discover, Mastercard, Visa
- New! Cash on Delivery (COD)
How can I return a product I purchased? And how can I get a refund?
You have 15 days to file a claim.
Claims regarding defective products or shipping service issues can be submitted via email to shop@elavie.it
Any type of return is the customer’s responsibility.
Refunds, if applicable, will be issued within 10 business days from the date the package is delivered to our facility.
Used products cannot be returned.
Privacy?
Elavie processes customers’ personal data in compliance with Legislative Decree 196/2003.
The data subject may also request the deletion, modification, anonymization, or blocking of the processed data.